At The Gloster, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

Products may be eligible for return or replacement only if they are received in a damaged, defective, or incorrect condition.

The product must be unused and returned in its original packaging, with all tags intact wherever applicable.

Customers must report any damaged, defective, missing, or incorrect product within 48 hours of delivery.

To process a claim, customers may be required to provide:

1. Order Number

2. Clear Product Photos

3. Package Photos

4. Unboxing Video (if available)

➤ After verification, eligible products may be replaced at no additional cost.

➤ Replacement timelines may vary depending on product availability and delivery location.

➤ If a replacement is not possible, a refund may be issued.

➤ Approved refunds are generally processed within 5–7 business days and credited through the original payment method used during checkout.

Refunds or returns will not be accepted for:

1. Change of mind

2. Incorrect size or product selected by the customer

3. Minor color variations due to screen settings

4. Normal wear and tear after delivery

5. Products that have been used, washed, or damaged after delivery